Return Policy

At Dalilak Tourist Guidance, we are committed to providing our services with the highest quality and transparency. Therefore, we have established a clear refund policy that protects our clients’ rights and outlines the procedures in case of booking cancellations or modifications.

Clients are entitled to request a cancellation or refund in accordance with the terms of each specific service. Policies may vary depending on the type of tour, trip, or service provider (such as airlines, hotels, or transportation companies). In some cases, administrative or cancellation fees may apply as determined by the service provider.

If a refund request is submitted within a reasonable period and prior to the start of the service, the refundable amount will be returned to the client using the same payment method used at the time of booking, subject to the timeframes set by banks or electronic payment providers.

In cases of late cancellations or no-shows at the agreed service time, payments may not be refundable, except in cases of emergencies or force majeure (such as natural disasters, government decisions, or health crises). In such situations, the company reserves the right to offer alternatives or reschedule the service whenever possible.

The company reserves the right to amend or update this refund policy at any time in accordance with local laws and partner obligations. Clients will be notified of any significant changes through our website.